DiagnoseIT

Improve your customer experience, save money and reduce site visits with remote visual support

How does it work?

  1. Send a secure link to your customer or colleague via email, SMS, Whatsapp

  2. Join them on the recorded call

  3. Share any recordings, images and information collected on the call easily with your colleagues as needed

Features

Our remote visual assistance product is packed full of features to ensure you have everything you need to provide first class customer support.

Video Assistance

  • Custom branding options

  • Invite Guests to Call by SMS, Email, or WhatsApp on any Device

  • 2-3x Magnification of Video Stream

  • Collaborative Pointer on Live Video

  • Capture High Quality Photos during the video stream using Guest's Camera

  • Collaborative Markup on Photos

  • Photo Thumbnails Durin

  • Mobile Flashlight

  • Add Additional Guests to the Ongoing Video Call

  • Text Extract Using OCR Technology

  • Reporting & Analytics

  • Configurable post-call surveys

  • Option to Add Guest as Silent Observer to support training

Integrations

  • Integrations and REST APIs (Add-On)

    • Salesforce

    • Zendesk

  • Enterprise-Grade Security (Add-On)

  • APIs/SSO/Integration capability

Use Cases

The remote visual assistance tool has multiple uses across many different industry sectors. Below is a subset of how our customers are using DiagnoseIT.

Troubleshooting

See the issue first hand and record the call so that if you cant fix it first time your colleague will know what their going to and how to fix it.

Remote Inspections

Make your time more efficient, increase the number of inspections you can provide and and reduce fuel costs by recording inspections via a mobile device.

Security

Record security inspections and bring colleagues in remotely to help identify and resolve problems.

Remote Sales

See the customers current equipment and requirements so that you can suggest the right solution for them.

Remote Expert

Your second line experts can give your field engineers the instant support they need.

Insurance Warranty and Claims

Process more claims and have instant access to see issues using the remote visual assistance tool.